Find the answer, or get a person.

Timing depends on item type and vehicle. Bike/car-friendly items quicker in core areas; heavier or bulkier may need van and/or scheduling. Final ETA and fee always shown at checkout.

The ETA shown at checkout is the only delivery timing we stand behind. We do not publish generic minute SLAs. If something changes after you order, check the order timeline in the app.

Yes. Where immediate delivery is not available or preferred, you can choose a scheduled 1-hour window at checkout. Availability depends on stock, vehicle and area.

Most items returnable within 14 days of delivery if unused and in original packaging. Some products non-returnable for safety or custom reasons. A restocking/handling fee of 25% may apply at Bilddit's discretion. Returns started from My Orders → Return.

• Non-returnable classes include cut-to-length cable, mixed paints and adhesives, opened consumables, and certain regulated items.

Issued to the original payment method once the return is received and inspected. Processing times depend on the bank or card provider.

Open the order in the app under My Orders and choose Return. Follow the steps shown for that order. Keep original packaging where required.

After dispatch, orders cannot usually be cancelled due to courier handover. Return after delivery instead.

Cancellable before the dispatch/cut-off shown in the order timeline.

Cards and Apple Pay accepted. BNPL via IwocaPay where available. Approval, terms and repayment determined by IwocaPay at application; subject to eligibility and status.

Where displayed, aims to match or beat verified trade pricing from mainstream UK merchants for matching items.

No. IwocaPay is never guaranteed. It appears where available; eligibility and terms are decided by IwocaPay.

Report via My Orders → report an issue, with a photo. Sharing the order number triggers escalation.

Report it from My Orders with a photo of what arrived. Include the order number so we can escalate quickly.

We help with orders, accounts and platform questions. We do not provide installation, gas or electrical advice.

Request an account on the Business page. We reply within one working day. You can also use Become a merchant if you want to sell shelf stock on the platform.